Terms & Conditions

Halos n Horns is an internet based company, specialising in the supply of toiletries for kids to retail, trade and commercial customers. Our business operates on small overheads with deliveries being undertaken direct from manufacturers. This enables us to achieve our competitive prices. Our aim is to supply the products detailed on our site competitively, with rapid delivery and a high quality service. We hope you find our site easy to navigate with full and comprehensive information, helping you to select our products easily. In order for us to supply these products to you in such a fashion, we request that you read and understand the following terms and conditions detailed below. These are in place not only for our legal obligation to you, the customer, but also to assist you in making the correct decisions when making your purchase. We are available 9:am to 5:30pm Monday to Friday on xxxxxxxxxx should you require any assistance or have any queries relating to any product on the site or any content detailed on the site.

For further information on your rights in regard to internet purchases, please refer to:
The Consumer Protection (Distance Selling) Regulations 2000
Published by the Department of Trade and Industry.

ORDERS (e-commerce and telephone)

Orders are placed with our suppliers on a daily basis enabling us to supply goods to you the customer in a timely fashion. It is therefore important that you place your order carefully and prior to placing and check your order confirmation carefully once received. This will save any delay in your delivery and help to avoid any unnecessary additional costs for both parties. If you have any doubt with regard to your confirmation details, please do not hesitate to contact us on xxxxxxxxxx so that we may resolve any queries or problems you may have. In some instances, products from our suppliers may be either out of stock or an alternative item may be offered. Should an alternative product be available, you will be notified and given the option to continue with your order or cancel. 

PAYMENT

Please ensure you have credit / debit card details to hand when placing your order. In order to offer our customers the highest security, we process all card transactions through Pal Pal. Under no circumstances do we forward your information to any third parties. We can accept orders by cheque, although we will require a clearance period of 10 days prior to despatch of goods

DELIVERIES

1: All prices are inclusive of delivery to mainland UK addresses. Goods can be sent to a forwarding agent for overseas deliveries. Please note that once deliveries are made to your designated address, Halos n Horns will not accept any damages or losses that may be caused by third parties.

2: Once goods are ready from the manufacturer, they will be despatched by first class postage to your designated address. Dependent on your order, goods should reach you within 2-5 days of the despatch date shown. Occasionally some delays do occur In order to avoid any problems with receiving your goods, we suggest you have deliveries made where someone will be available to accept receipt of the goods and take them indoors.  Once delivered to your designated address, moving the goods indoors will be your responsibility.

3: The Royal Mail will usually one attempt to delivery goods to your designated address. In the first instance if the delivery is failed, they will leave a card detailing their office number and a collection point.

4: Every effort will be made to deliver your goods complete, in good order and in a timely fashion. Occasionally, errors do occur which we will endeavour to rectify as soon as possible. 

RETURNS & CANCELLATION

Halos n Horns pride ourselves on the supply of high quality products at reasonable prices. We are sure you will be delighted with your product. On occasions where a product is unsuitable or you are not happy with your product once received, you are able to return goods to us or our suppliers within 7 days of receipt in the following circumstances and prior to notifying us in writing:

Standard product, undamaged, unused and in a re-saleable condition (including packaging).